A great opportunity has arisen for a Guest Services Lead at Gunwharf Quays. This is an essential role within the Guest Services Team who will be required to hit the ground running, and to work alongside the team to improve the efficiency of the department. Working in partnership with all areas of the business to deliver a proactive world class customer service and drive operational improvement to ensure first class relationships and the delivery of exceptional customer service and experience are always achieved.
You will work closely with our Guest Community & Experience Manager in the running of the Guest Services team which provides the first point for a variety of stakeholders visiting the shopping centre such as guests, Brand Partners, businesses, and contractors. To be a great Guest Services Lead you will need at least 3 years' experience in a similar/Supervisory role, working for a guest focused/experience organisation. Experience in dealing with guest complaints and resolution thereof. To have the ability to supervise and delegate responsibilities, have effective time and priority management and excellent organisational skills.
Hours: 40 Hours per week, five days out of seven, flexible to support evenings and weekends as required.
Salary: Competitive
How to apply: Please apply via the link: