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Our Guest Services team offer a unique and safe service, providing great customer service and information to help you make the most out of your visit to Gunwharf Quays.
Our friendly team of international hosts will be happy to help with any enquiry. Visit Guest Services for centre guides, maps of the city, visitor information and information about Gunwharf Quays' special offers and additional discounts.
Other services we offer include:
Please do call us on 023 9283 6700 with any questions about visiting Gunwharf Quays, or contact us online.
Hands-free shopping service Dropit is now available at Gunwharf Quays, offering revolutionary carry-to-car or store-to-door shopping!
How does it work? Each purchase you make will be put inside a sealed, eco-friendly Dropit bag and you can choose to have it delivered to your car, home or ready to collect at the end of your trip – so you can enjoy your shopping trip without being weighed down.
Download the Dropit App for free and let us do the heavy lifting. Find out more >>
You can now pre-book a VIP parking space with our Premium Parking experience - larger parking spaces that are even closer to the shops for your convenience.
The service includes Dropit Hands Free Carry to Car and a free VIP Quay Card with additional discounts.
Click here to find out more and book your Premium Parking now.
As part of Gunwharf Quays' sustainability efforts, in a bid to cut single-use plastic consumption, guests can now fill up their water bottles for free at any retailer displaying a Refill Me sticker in its window, with zero obligation to make a purchase.
Gunwharf Quays brands taking part in the 'Refill Me' initiative include Brasserie Blanc, Caffé Nero, Caffé Nero Kiosk, Costa Coffee, Krispy Kreme, Pret A Manger, and The Cornish Bakery. Find out more >>
Lost & Found
If you believe you have lost an item within our centre, please log it on our quick and simple online form with as much information as possible. We will use the information you provide us to match with any property handed in and will contact you if we believe we have found your item.
We log all items lost in centre and use the NotLost system to manage our lost property enquiries and records.
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