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Guest Services

Guest Services | Gunwharf Quays

Our Guest Services team offer a unique and safe service, providing great customer service and information to help you make the most out of your visit to Gunwharf Quays. 

Our friendly team of international hosts will be happy to help with any enquiry. Visit Guest Services for centre guides, maps of the city, visitor information and information about Gunwharf Quays' special offers and additional discounts.

Other services we offer include:

  • Disabled and Accessibility Services – find out more
  • Shopmobility bookable service (manual and powered wheelchairs and scooters)
  • Autism Support, including free downloadable guides – find out more
  • Sensory toys (sanitised after every use)
  • Free hidden disability lanyards
  • Lost and Found
  • First Aid Point
  • Transport information
  • Accommodation information
  • Restaurant reservations
  • Store information
  • Tourist information
  • Foreign Language Assistance
  • Dropit carry to car and home delivery shopping service (see more below)

Please do call us on 023 9283 6700 with any questions about visiting Gunwharf Quays, or contact us online.


Dropit: Hands-free shopping

Hands-free shopping service Dropit is now available at Gunwharf Quays, offering revolutionary carry-to-car or store-to-door shopping! 

How does it work? Each purchase you make will be put inside a sealed, eco-friendly Dropit bag and you can choose to have it delivered to your car, home or ready to collect at the end of your trip – so you can enjoy your shopping trip without being weighed down.

Download the Dropit App for free and let us do the heavy lifting. Find out more >>

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