What we are doing to keep everybody safe

We want your shopping experience to be safe and stress-free, so we've put in place a host of measures, which we think will help.

Signage is in place

Your safety is our number one priority, so we have rolled out lots of new in-centre signage to help you keep a safe distance from others while shopping.

There's also a one-way system in place. Simply follow the arrows on the floor.

A clean and safe environment

Our centre Cleaning and Environmental teams will be carrying out extensive scheduled cleaning of Gunwharf Quays with even more focus on key touch points to ensure the safety of our guests. We have also introduced hand sanitising stations at locations throughout the centre.

Please be patient as capacity is limited and opening hours may vary

We will be monitoring capacity and our stores will have limits on the number of people who can enter. This may result in the need to queue, please bring some water when the sun is shining. 

There will be a significantly reduced number of car parking spaces at Gunwharf Quays to limit the number of customers arriving by car, and pedestrians and cyclists will only be able to enter via Vernon Gate, St George's Road by Tesco Express.

Store opening hours are also subject to change and we will be updating you on our website, so please check ahead. Some shops may not be open. 

Pay by card if you can, and expect some areas to be closed

Some of our stores may also only be accepting card payments; please check with them directly.

Safety in the lifts

Please stick to social distancing in the lifts.

Please be thoughtful and give priority lift access to our disabled customers and those with pushchairs.

Wear a face covering

We are asking people to follow government guidance in relation to wearing a face covering. The latest advice can be found here. This currently means guests must wear a face covering in shops, and in the indoor parts of the centre too. Please plan ahead and bring a suitable face covering with you.

It is mandatory to wear a face covering in shops and individual retailers will have their own policies on how to ensure compliance. In the mall areas, you are also required to wear a face covering and if you are not wearing one, you will be politely asked to do so – we do appreciate that there are reasons for exemption. Our staff in the mall areas will always continue to wear face coverings as we have done since 15th June.

You are not required to wear a face covering while eating in restaurants. However, please wear your face covering when you order food to take away. While you are eating, your face covering must not be placed on the dining table.