Please wait. Working. Please wait. Working.We aim to ensure that your visit to Gunwharf Quays is a pleasant experience, but we recognise that for some guests with disabilities, it can be daunting to think about navigating a destination such as ours. We are here to help!
If you can’t find the information you need below, please don’t hesitate to contact us.
There are 35 accessible car parking spaces in the upper level of our car park, and we run a complimentary Shopmobility service from the Parking Information Office. There are electric scooters, powered wheelchairs and manual wheelchairs available to use. The mobility scheme is limited to use within Gunwharf Quays and you will be required to show a form of identification with your address.
Our Shopmobility service is now contact-free and must be booked prior to arrival. Please call our Parking Information team on 023 9283 6773 or email gwq.carpark@mitie.com for more information and to make a booking. The mobility service is available from 8am until 8pm, 7 days a week. The last booking of the day is at 6pm.
We kindly ask our guests to return the wheelchairs or mobility scooters to our Car Park team by 8pm.
If you suffer from dexterity issues, please contact us before arriving and we will make entry to the car park easier for you.
Additionally, we provide hands-free shopping to all guests using our Shopmobility service at no charge and a free carry-to-car service once you return to the Car Park Office.
You can also choose to have all your shopping delivered anywhere in the UK for free. Simply download the Dropit App before you collect your chosen mobility vehicle, we will then advise a promotional code to use and you will be ready to shop in no time at all.
As part of our partnership with AccessAble who currently survey the centre, we are committed to ensuring that accessibility is a focus. Find out more on the AccessAble website.
We have lifts to take guests from the car park up in to Central Square. In addition to these, there are also lifts that provide access to the first floor and to the Vue Cinema, Hollywood Bowl and the first-floor restaurants.
We offer accessible toilets in all three of our facilities on site and provide a Changing Places room with a hoist. The toilets can be found next door to The Cornish Bakery, next door to Boots the Chemist and opposite the Spinnaker Tower. The Changing Places room is located next to the Boots the Chemist. Our Disabled toilets next to Boots the Chemist are also equipped with Baby Changing facilities.
Gunwharf Quays has taken guidance from Colostomy UK to provide stoma-friendly toilet facilities. Two of our accessible toilets have been updated to include the correct Stoma Facilities. These can be found located next to the Cornish Bakery and Boots. Each toilet now includes wall hooks, a colostomy bag shelf, a wall mirror and the correct disposal facilities.
In partnership with Portsmouth charity Enable Ability, there is a Gunwharf Quays Virtual Tour available for our guests with autism and anxiety.
Our virtual tour 'What’s it Like?' is conceived, created and tested by those living with anxiety and autism, who identified the need for this immersive technology, especially in these ever-challenging times. The tour, walkthrough videos and information videos will allow our guests an immersive experience of Gunwharf Quays whilst planning their visit and help them to feel comfortable in the knowledge that the centre is well equipped, easily navigated and an enjoyable place to visit.
Click here to see the Virtual Tour >>
The Guest Services team positioned in Central Square provide free Hidden Disability Lanyards to guests requiring additional assistance whilst visiting the centre, our stores and restaurants.
As part of our commitment to support guests with Hidden Disabilities, we provide hands-free shopping to all guests wearing a Hidden Disability Lanyard at no charge and a free carry-to-car service when you collect your shopping from the Guest Service suite in Central Square.
You can also choose to have all your shopping delivered anywhere in the UK for free. Simply download the Dropit App before you visit us in the Guest Service suite, where you will be given your free code, a Hidden Disability Lanyard if you need one, and you will be ready to shop in no time at all.
The Disability Confident employer scheme provides us with a unique opportunity to lead the way in our community, offering disabled people and those with long-term health conditions the chance to fulfil their potential.
We are also a Founding Member of Purple Tuesday, which symbolises our ongoing commitment to improving the disabled customer experience.
Our Guest Services team now has a facility that allows us to communicate with pictures via email. If you are planning a visit, we may be able to assist in sending photos of where you would like to visit beforehand so that you are more confident navigating the centre. Please email us to find out more.
We have also put together a free downloadable guide to help you – download Gunwharf Quays: A Guide to Sensory Shopping >>
Many people on the autism spectrum have difficulty processing everyday sensory information, and we recognise that visiting a shopping centre can present a difficult environment to some. We provide sensory toys for those needing some time out, available from our Guest Services suite in Central Square.
Every Wednesday between 10am - 11am and Sunday mornings between 10am -11am, Gunwharf Quays is committed to offering a quieter experience. Many of our brands will dim their lights where possible, turn off their music and tannoy announcements will be kept to a minimum to help guests enjoy a more peaceful shopping trip. If you have any suggestions for quiet hour or would like any further information on participating brands, please contact us at: gwq-info@landsec.com
Vue is dedicated to giving every one of their guests an exceptional big screen experience. You will find accessibility information for Vue Portsmouth, including details on accessible and autism-friendly screenings, on their website.
Many of our restaurants with toilets support the ‘Can’t Wait’ cards for guests with Crohns and Colitis. The Guest Services team has attended Dementia, Autism Awareness and Disability & Diversity training.
If you have any comments regarding our Disabled Services, we would love to hear from you. Please email us on gwq-info@landsec.com.
SignLive is a Video Relay Service that allows our deaf and hard of hearing guests to connect with an online BSL Interpreter during opening hours. The BSL interpreter will talk to the member of staff you would like to connect with and sign their responses to you. The service can be accessed by scanning our SignLive QR code at the Guest Services Lounge. You can also access SignLive via the app or a web browser. Please ask a member of staff if you’d like to use SignLive.
Watch our video here Gunwharf Quays x SignLive or visit www.signlive.co.uk/login for more information.
