Gunwharf Quays aims to be a safe, relaxed and friendly environment for all our guests. We would ask that all guests respect the Code of Conduct detailed here in the interests of everyone’s enjoyment and well-being.
We would also ask that you respect and adhere to the current measures imposed by the government on Covid-19, and support Gunwharf Quays and our partners to ensure the safety and well-being of our guests. Social Distancing measures have been put in place across Gunwharf Quays which will mean that fewer people can be in our centre and shop at any one time. You are requested to follow the guidance of the Gunwharf Quays Team, follow the signage, wear a mask inside our toilets, shops and all indoor areas, and work with and support our store and restaurant teams in managing these measures.Gunwharf Quays Outlet Shopping Centre is introducing Visiting Protocols to ensure the safety of our Guests and Staff.
Limited number of Guests in our Centre
Our stores are limiting safe numbers into their stores and we are practising social distancing following Government guidelines. Please follow our social media channels for updates on centre occupancy.
Guests must respect the social distancing requirement to keep 2m apart in the centre and within our stores.
Please supervise your children at all times to ensure that they remain safe whilst we follow social distancing Government Guidelines.
Wearing a mask
It is compulsory to wear a mask inside our stores and inside any enclosed areas. We also insist that you wear a mask inside our toilet areas. If you are exempt from wearing a mask, please talk to a member of our team who will be able to help.
Our team will be on hand to deep clean the centre and facilities everyday to make the environment as safe as possible.
Some cash points will be made available, however, we ask you to use card payments whilst shopping where possible.
Our teams will be wearing masks and we would ask you to follow Government guidelines to keep your hands clean.
Health & Safety
Teams are constantly informed and updated on Government guidance and our Guest Services Hosts are here for your safety.
Our main Car Park will be open as usual and whilst you are welcome to cycle to Gunwharf Quays, we would ask you not to cycle on the centre at any time.
We respectfully ask Guests to comply with these Visiting Protocols in the interests of everyone’s health and safety.