We hope that your visit to Gunwharf Quays is a pleasant experience but recognise that for some Guests with disabilities, it can be daunting and can often cause anxiety and frustration in navigating a destination such as ours. We are here to help!
If you can’t find the information you need please don’t hesitate to contact us.
There are 35 disabled car parking spaces in the upper level of our car park, and we run a complimentary shop mobility service from the Car Park Office. There are electric scooters, powered wheelchairs and manual wheelchairs available to use. The mobility scheme is limited to use solely within Gunwharf Quays and you will be required to show a form of identification with your address.
Our shop mobility service is now contact-free and must be booked prior to arrival. Please call our Guest Services team on 023 9283 6700 or email GWQ-info for more information and to make a booking. If you suffer from dexterity issues, please contact us before arriving and we will make entry to the car park easier for you.
As part of our partnership with AccessAble who currently survey the centre, we are committed to ensuring that accessibility is a focus. To read the details and go to the AccessAble website please click here https://www.accessable.co.uk/sites/gunwharf-quays.
We have lifts to take guests from the car park up in to Central Square, in addition to these, there are also lifts next to Gap Outlet, which provide access to the first floor and to the Vue Cinema, Hollywood Bowl and the first-floor restaurants.
We offer accessible toilets in all three of our facilities on site and provide a Changing Places room with a hoist. The toilets can be found next door to The Cornish Bakery, next door to Boots the Chemist and opposite the Spinnaker Tower. The Changing Places room is located next to the Boots the Chemist. Our Disabled toilets next to Boots the Chemist are also equipped with Baby Changing facilities.
We are committed to making the customer experience accessible and are proud to be a founding member of Purple Tuesday 365.
The Guest Services team positioned in Central Square provide free Hidden Disability Lanyards to Guests requiring additional assistance whilst visiting the centre, our stores and restaurants.
Autism Social Stories
Our Guest Services team now have a facility whereby we can communicate with pictures via email.
Therefore, if you are planning a visit, we may be able to assist in sending photos of where you would like to visit beforehand so that you are more familiar with navigating the centre and we have put together a guide to help you, please click here. We can also engage via email if you have any queries.
Many people on the autism spectrum have difficulty processing everyday sensory information, and we recognise that visiting a shopping centre can present a difficult environment to some. We have therefore introduced our new sensory toys for those needing some time out and they can be found within our Guest Services Suite in Central Square.
Every Monday, Tuesday and Wednesday morning between 10am and 11am, the Centre is committed to offering a quieter experience. Many of our Brands will dim their lights where possible and turn off their music to help Guests enjoy a quiet hour.
Vue is dedicated to giving every one of their guests an exceptional big screen experience. You will find accessibility information for Vue Portsmouth, including details on accessible and autism-friendly screenings on their website.
Many of our restaurants with toilets support the ‘Can’t Wait’ cards for Guests with Crohns and Colitis. The Guest Services team have attended Dementia, Autism Awareness and Disability & Diversity training. If you have any comments regarding our Disabled Services, we would love to hear from you.