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centre infocustomer services

Disability Services

Gunwharf Quays works with AccessAble who currently audit our centre. To read the audit in full please click here.

There are 35 disabled car parking spaces in the upper level of our car park, and we run a complimentary shop mobility scheme.

The shop mobility scheme is run from the Car Park Office. There are electric scooters, powered wheelchairs and manual wheelchairs available to use. The mobility scheme is limited to use solely within Gunwharf Quays. You will be required to show a form of identification with your address on it when you hire the equipment from us.

Please call 023 9283 6773 for more information and to book. Alternatively, do email us with your questions.

There are lifts that take you from the car park up in to Central Square, in addition to these, there are also lifts next to Gap Outlet, which provide access to the first floor and to the Vue Cinema, Hollywood Bowl and the first-floor restaurants.

We offer accessible toilets in all three of our facilities on site and provide a Changing Places room with a hoist. The toilets can be found next door to The Cornish Bakery, next door to Boots the Chemist and opposite the Spinnaker Tower. The Change Places room is located next to the Boots the Chemist. Our Disabled toilets next to Boots the Chemist are also equipped with Baby Changing facilities.

The Guest Services team have attended Dementia and Autism Awareness training and work alongside Toucan Diversity Training.

If you have any comments regards our Disabled Services, we would love to hear from you.