We understand that all of our guests have unique needs, and that for some, help in pre-planning a visit can reduce anxiety and ensure you make the most of your day. We are a busy shopping centre, but we do have quieter times, and help is on hand should you or family members need further support.
For guests with Autism, we have produced three guides to help you prepare for your visit, and these can be downloaded and used on or before you arrive. We also have the following services available – simply head to our Guest Services Suite in Central Square, where we can meet you safely to offer;
- Free Hidden Disability Lanyards
- Free Accessible shopping cards
- Sterilised Sensory Toys
In addition, we support a 'quiet hour' of shopping every Sunday between 10am and 11am.
If you'd like to find out more details in advance of your visit please contact us, or call our Guest Services team on 02392 836700.
Downloadable Guides
- Click here to download our Sensory Shopping Guide
- Click here to download our Social Story Picture Guide
- Click here to download our Guide for the Centre, including information on how to get here
