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Cleaning and Security

Our goal is to ensure that as soon as you enter Gunwharf Quays you feel safe and happy in our clean and well landscaped centre. We are open 24 hours a day, and as such we operate our cleaning and security operations around the clock, 365 days a year.

Being an outdoor centre and a conservation area, and being surrounded by controlled waters and 900 residential homes, brings its own unique challenges to our teams. However, this is what makes our centre special, and we always want Gunwharf Quays to look its best!

In addition to their cleaning and security function, our teams are here to help you enjoy your visit. They take great pride in ensuring that you have a lovely experience, whilst providing a clean and secure environment. If you have any questions whilst visiting Gunwharf Quays, our cleaning and security teams will be happy to help. In addition, the security team are trained first-aiders and manage the centre-wide 24/7 CCTV system.

We are delighted that our teams have been rewarded for their hard work with the following awards:

  • In 2014, the security team won the award for ‘Best Security Team’ in the shopping centre industry.
  • In 2005 & 2009 the cleaning team won the award for ‘Best Cleaned Shopping Mall’.
  • In 2009 they also won the award for the ‘Best Cleaned Premises Overall’ and in 2015 were listed in the top 5 best cleaned shopping malls in the UK.